Terms & Conditions

About Us

This privacy policy describes the way our company, Tourgeeky International B.V. and our group companies, collect, store, process and use personal data. As a visitor or customer of the www.tourgeeky.com website, Tourgeeky iOS and Android applications and other applications that facilitate our products and services, you have given your consent for our collection and use of your personal data. We use this data to improve our products and services and help you discover and embrace cultural experiences. As personal data can be directly or indirectly linked to your identity, contact information or location, we take our responsibility to safeguarding your personal data very seriously.

Please read this privacy policy carefully to get a clear understanding of how we collect, use and protect your personal data. We may amend this privacy policy from time to time and, if you have any questions, remarks or requests relating to this privacy policy, please reach out to us by using the contact details below.

These Terms And Conditions

Your name, telephone number, email address and data relating to your activities on our website are examples of information that directly or indirectly relates to your identity, contact information or location.

We also collect your personal data when you visit our website or use one of our mobile applications. This information may include your IP address, location details, general preferences, settings and system specifications.

The most evident way we gather personal data is when you place an order, subscribe to our newsletter, set up an account, communicate with our customer service or when you leave a comment, review or other information on our website or mobile applications. In addition, you may be asked to grant access to your current location when using the website or mobile applications, which is done to identify and help you discover cultural experiences and attractions in your area. Finally, if you reached Tourgeeky through a third party (such as another website or reseller), we may also receive your personal data from them.

What You Can Expect From Us

• To ensure overall smooth operations – your personal data helps us to constantly improve our website and mobile applications and enables us to quickly process your transactions.
• Tailoring content – by personalising our website and mobile applications’ content, we can provide you with relevant products and services suited to your interests and needs.
• Reviews – we collect personal data provided in your reviews and use this feedback to evaluate a particular product or service.
• Customer assistance – we use personal data such as your telephone number to quickly and securely establish your identity and link it directly to your order history, and facilitate follow-ups via phone, email or live chat.
• Marketing purposes – includes newsletters and promotions of our products and services on social channels or SMS, based on your consent.
• Consent – based on your explicit consent, we may use your personal data for reasons detailed in the consent agreement (e.g., to send regular newsletters).
• Safe payments – we work with payment service partners such as Adyen and Stripe for all transactions, using only partial data for fraud prevention.

We will only store your personal data temporarily for the purposes listed above, save for situations where laws or regulations dictate otherwise.

What We Expect From You

We use newsletters to inform you on recent developments and introduce our new products, special offers and promotions. You can unsubscribe from these newsletters at any time by clicking the ‘Unsubscribe’ link in the newsletter or by contacting us at support@tourgeeky.com.

Your Agreement With The Supplier

You may have created a Tourgeeky account by verifying your email address or connecting through Facebook, Google or other means. By signing up via third-party services, you grant us rights to confirm your identity and access personal details as explained under ‘Personal Data’ above.

Privacy And Tourgeeky Account

You will be asked to grant location access on mobile devices to help you find cultural experiences nearby. You can withdraw consent at any time in your device’s settings.

Sharing Is Caring

We are registered under Dutch law, which specifies legal bases for personal data use:

• Performance of a contract – to process online purchases and services.
• Legitimate interest – to tailor content and fulfill legal obligations.
• Consent – for sending newsletters or marketing offers, which you may withdraw anytime.

Finally...!

We want you to enjoy visiting our platform, and we use cookies to ensure that our website (www.tourgeeky.com) runs smoothly and reliably. Cookies are small text files that are placed on your computer or mobile device when you visit a website. These cookies are placed on your device by your web browser and are either removed each time you close your browser or stored for a longer period of time. Cookies that aren't removed are sent back to us by your web browser the next time you visit. This enables us to recognize your computer or mobile device and improve and personalize your interactions and experiences on the Tourgeeky website. We also use other tracking technologies that are similar to cookies, such as third party tools, to achieve the same goal.

We strive to not embed cookies with a lifespan longer than one year, although there may be exceptions to this time period. Cookies can be placed on your devices by us or by a third party, such as Google Analytics (Google's official web analytics service). Google Analytics allows us to understand, in aggregate fashion, where visitors land on our website and how they use the site. We cannot disaggregate this data to analyze your individual behavior on our website.

• Technical cookies – necessary for site functionality.
• Functional cookies – remember your preferences like language or filters.
• Analytics cookies – collect anonymous data via Google Analytics to improve our site.
• Commercial cookies – used for personalized advertising and newsletter targeting.

You can disable cookies via your browser settings, but this may limit site functionality. For more information, visit Google’s cookie policy.